Privacy Policy

2. Information from merchants

Privacy matters! If you are a merchant, you agree to post a privacy policy on your storefront that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their Personal Information by Afristores and other third parties. In addition, if you are collecting any sensitive Personal Information from your customers (including information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to obtain affirmative, express consent from your customers for the use and access of sensitive Personal Information by Afristores and other third parties. To help you get started on creating your own privacy policy, check out our policy sample.

What information do we collect from merchants and why?

• We collect your name, company name, address, email address, phone number(s) and credit card details.
  
  We need this information to provide you with our Services; for example, to confirm your identity, contact you, and invoice you.
• We collect data about the Afristores-hosted webpages that you visit. We also collect data about how and when you access your account, including information about the device and browser you use, your network connection and your IP address.
  
  We need this information to give you access to and improve our Services.
• We collect Personal Information about your customers that you share with us or that customers provide while shopping or during checkout.
  We use this information to provide you with our Services and so that you can process orders and better serve your customers.
  We will also use Personal Information in other cases where you have given us your express permission.

When do we collect this information?

• We collect Personal Information when you sign up for our Services, when you access our Services or otherwise provide us with the information.

3. Information from our merchants’ customers

What information do we collect and why?

• We collect our merchants’ customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address and device data.
  We need this information to provide merchants with our Services, including supporting and processing orders, authentication, and processing payments. We also use this information to improve our Services.

When do we collect this information?

Information is collected when a merchant’s customer uses or accesses our Services, such as when a customer visits a merchant’s site, places an order or signs up for an account on a merchant’s site.

4. Information from Afristores website visitors and support users

What information do we collect and why?

• From Afristores website visitors, we collect information about the device and browser you use, your network connection and your IP address.
• From telephone support users, we collect your phone number.
• From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address and chat transcript.
• From forum users, we collect your name, email address and website URL.
  We use this information to service your account, enhance our Services, and answer any questions you may have.

When do we collect this information?

We collect this information when you visit Afristores-hosted webpages or engage with us either by email, web form, instant message, phone, or post content on our websites (including forums & blogs). We also collect any additional information that you might provide to us.

5. Information from cookies and similar tracking technology

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

6. When and why do we share Personal Information with third parties?

• Afristores works with third parties to help provide you with our Services and we may share Personal Information with them to support these efforts. In certain limited circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also receive Personal Information from our partners and third parties.
  Personal Information may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
  Personal Information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
• Afristores will always ask for your consent before sharing your Personal Information with third parties for purposes other than those described in this Section5.

7. What do we do with your Personal Information when you terminate your relationship with us?

• We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.
• We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

8. What we don’t do with your Personal Information

• We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies for the marketing of their own products or services.
• We do not use the Personal Information we collect from you or your customers to contact or market to your customers or directly compete with you. However, Afristores may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.

9. How do we keep your Personal Information secure?

• We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
• No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

10. How do we protect your information across borders?

• Afristores may transmit Personal Information outside of your jurisdiction of residence. Afristores remains responsible for Personal Information that is transferred to a third party abroad for processing or to support our efforts in providing our Services to you. Any Personal Information transferred to a third party for data processing is subject, by law, to a comparable level of protection as that provided by Afristores. A “comparable level of protection” means a level of protection generally equivalent to that provided by Afristores.

11. Control and access to your Personal Information

You retain all rights to your Personal Information and can access it anytime. In addition, Afristores takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You can update many types of Personal Information, such as payment or contact information, directly within your account settings. If you are unable to change your Personal Information within your account settings, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your Personal Information, the Services may not function properly.

If you have any questions about your Personal Information or this policy, please contact:

admin@afristores.co
(+234) 803-700-1242.