Privacy Policy

We are committed to protecting your privacy and being transparent about how we handle your personal information.

Last updated: October 15, 2025

1. Introduction

Afristores.co ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform and related services.

By using Afristores.co, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.

We regularly review and update our privacy practices to ensure compliance with applicable laws and to reflect changes in our services. We encourage you to periodically review this page for the latest information on our privacy practices.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

Personal Information

When you create an account, use our services, or communicate with us, we may collect:

  • Contact information (name, email address, phone number)
  • Business information (company name, business type, tax ID)
  • Billing information (payment details, billing address)
  • Account credentials (username, password)

Usage Information

We automatically collect information about your interaction with our platform:

  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, features used)
  • Cookies and similar tracking technologies
  • Performance data (loading times, error reports)

Customer Data

When you use our e-commerce platform to operate your store, we process data on your behalf:

  • Customer information (names, contact details, purchase history)
  • Order information (products, prices, shipping details)
  • Payment transaction data
  • Inventory and product information

3. How We Use Information

We use the information we collect for various business purposes, including:

Service Delivery

To provide, maintain, and improve our e-commerce platform and services.

Customer Support

To respond to your inquiries and provide technical support.

Security & Safety

To protect our platform, users, and prevent fraudulent activities.

Communication

To send important updates, security alerts, and service notifications.

Legal Basis for Processing

We process your personal information based on:

  • Performance of a contract: When processing is necessary to provide our services
  • Legitimate interests: When processing is necessary for our legitimate business interests
  • Consent: When we have obtained your explicit consent for specific processing activities
  • Legal obligation: When processing is necessary to comply with legal requirements

4. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Category Recipients Purpose
Service Providers Payment processors, hosting providers, analytics services To operate and improve our platform
Business Partners Shipping carriers, marketing partners To provide integrated services
Legal Requirements Law enforcement, regulatory authorities To comply with legal obligations
Business Transfers Successor entities in mergers or acquisitions To continue service during corporate changes

We require all third-party service providers to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information.

Types of Cookies We Use

  • Essential Cookies: Necessary for the platform to function properly
  • Performance Cookies: Help us understand how visitors interact with our platform
  • Functionality Cookies: Enable enhanced functionality and personalization
  • Targeting Cookies: Used to deliver relevant advertisements

Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

For more detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

Our Security Measures Include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Secure development practices and code reviews
  • Incident response and breach notification procedures

While we have implemented security measures to protect your personal information, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

7. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: The right to request copies of your personal information
  • Rectification: The right to request correction of inaccurate information
  • Erasure: The right to request deletion of your personal information
  • Restriction: The right to request limitation of processing
  • Portability: The right to request transfer of your data to another organization
  • Objection: The right to object to processing of your personal information
  • Withdraw Consent: The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Our platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Policy Changes

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We will let you know via email and/or a prominent notice on our platform, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Afristores Data Protection Officer
Email: privacy@afristores.co
Address: 32, Zone E, Apo, Abuja, Nigeria

If you have a complaint about how we handle your data, you have the right to lodge a complaint with a supervisory authority in your country of residence.

Your Data Rights

We believe in transparency and giving you control over your personal information

Right to Access

Request a copy of the personal data we hold about you and how we use it.

Right to Correction

Request correction of inaccurate or incomplete personal data.

Right to Deletion

Request deletion of your personal data under certain circumstances.

Right to Restrict

Request limitation of how we use your personal data.

Right to Portability

Request transfer of your data to another organization.

Right to Object

Object to processing of your personal data in certain situations.

Privacy Questions?

If you have any questions about our privacy practices or want to exercise your data rights, our privacy team is here to help.

Contact Privacy Team

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